Refund policy

Item(s) may be returned or exchanged within 14 days from the delivery date, under the conditions outlined below.

Conditions for Return and Exchange

• Item(s) must be returned in their original, unused, unaltered, and undamaged condition.
• Item(s) must be returned in their original packaging, including tags and labels.

Refund for Damages Items

• The damage was not caused by misuse or failure to follow the provided care instructions.

Refund Process

• Refunds will be processed using the same payment method as the original purchase.
• Please allow up to 7-10 business days for the refund to reflect in your account, depending on your payment provider.

How to Initiate a Return or Exchange

Please contact us at admin@oaktive.ae within the return window to coordinate a pickup for your return or exchange. Alternatively, you may reach out to us for further assistance or any additional information you require.