Shipping policy

We ship within the UAE and internationally via trusted third-party couriers.

Processing Time

Orders are processed within 1–2 business days. You will receive a confirmation email with tracking details once your order has been dispatched.

Delivery Timeframes

Estimated delivery times vary by destination and will be confirmed at checkout. Please note that delivery timeframes are estimates and may be affected by factors outside our control.

Shipping Rates

Shipping fees are calculated at checkout based on your location and order size.

International Orders - Customs & Duties

International shipments may be subject to customs fees, import duties, or taxes upon arrival. These charges are the responsibility of the customer and are not included in the order total or shipping fee. We recommend checking with your local customs office for more information before placing your order.

Order Tracking

Once your order is dispatched, you will receive a tracking number to monitor your delivery.

Questions?

Reach out to us at admin@oaktive.ae and we'll be happy to help.